Directory of Services >

Consumer Services

Programs that provide for the education and protection of individuals who purchase, use, maintain and dispose of products and services. Included are programs that establish and/or enforce pricing policies, credit reporting and debt collection practices, quality and safety standards for goods and services and other trade practices that affect the consumer; programs that provide information and/or counseling to help consumers manage their finances and make informed credit and purchasing decisions; and programs that provide access for consumers to fair hearings, mediation or binding arbitration when they have complaints regarding consumer products and services and to appropriate remedies when their complaints are justified.

Consumer Assistance and Protection
Programs that provide information and guidance for consumers who need assistance in managing their financial resources, evaluating competitive products and services and choosing the most favorable option, understanding their rights as consumers and seeking redress when they believe their rights have been violated.

Click here for a listing of consumer assistance and protection services.

Consumer Regulation
Programs that protect individuals and organizations, including commercial entities, from fraudulent or unfair trade or credit practices or unsafe or poor quality goods and services through the enactment of protective legislation, the enforcement of laws and regulations relating to trade in the marketplace, the establishment and application of licensing, certification and accreditation standards to regulate the activities of businesses and service providers, and the review of professional and business practices to assure compliance with accepted standards.

Click here for a listing of consumer regulation services.


A Pledge for Life Partnership Initiative
1 Stuart Drive
Kankakee, IL 60901
Email: kan-i-help.org